FAQ

If there is any question you have that is not answered in this section,
please  e-mail your question.

How do I order my VisitAruba Plus card?

If you are a new customer you can use the new member application form

If you are a returning customer (you have ordered a VisitAruba Plus card in the past) please use the renewal application form. Keep your old card ready, since we will ask you for the membership number.

When placing an order for the VisitAruba Plus card you must agree to the terms of the cardmember agreement.

Should you have any order questions you can e-mail us.

Is it safe to order online at VisitAruba?

The order forms use a digital certificate and a secure connection. You can validate that your connection is secure by checking the padlock icon in your browsers address bar (top) or status bar (bottom).

What are the accepted payment methods?

We accept payment by credit card only using:

  • Mastercard
  • Visa

Who can apply for and use the card?

You need to be 18 years or older on arrival to be able to order and use the VisitAruba Plus card. Each discount or offer has information showing how the discount applies. Certain discounts and offers, for example in the case of land activities and sea activities apply per card member, meaning to say that the person whose name appears on the card will be entitled to the discount. In the case of restaurants, for example, the people having dinner at the card member's table will benefit since the discount would apply on the bill for your table. Hotel accommodations in most cases apply per room and the number of people entitled to the discount or offer are specified in each hotel or resort listing. When placing an order for the VisitAruba Plus card you must agree to the terms of the cardmember agreement.

Until when can I use my card?

Cards are valid from December 1 to December 1 every year, with unlimited use of the card until the expiry date on the card. Any new discounts and offers, sweepstakes and competitions for card members will always be posted online in the VisitAruba Plus section of our website, and if you subscribe to our newsletter you will receive information directly via email. Any discounts and/or prices / rates listed in the VisitAruba Plus website are subject to change without notice, so you should always confirm the rate and your discount at the time you make your reservation at any of the participating merchants/operators etc.

What is meant by direct reservation or booking?

This means that in order to qualify for certain discounts, especially in the case of accommodations, activities, restaurants, car rentals etc, you need to contact the hotel, restaurant, activity operator (e.g. sailing, diving) or car rental company directly either through their Aruba website's reservation form, via email or by calling them or faxing them your booking. The word direct implies that there is no middle-man or agent involved at any stage of the booking process, and that you are dealing directly with a representative of the hotel, activity operator or car rental in Aruba, for example. Always present your VisitAruba Plus Card at check-in at participating hotels so the front desk staff can make sure your discount is noted on your bill. Remember to present your VisitAruba Plus Card when purchasing tickets at attractions to receive your discount.

My card is being delivered to the resort. Am I able to use my card beforehand for my car rental or restaurant reservation?

To rent a vehicle through one of the Car Rental agencies participating in the Plus discount program you can reserve the vehicle and mention that you are plus member. The card is normally not needed at the time of making a reservation, but it needs to be mentioned to the car rental company at time of booking that you intend to use the card for the discount. The actual card would need to be shown either at the beginning of the rental when picking up the car or at the end when settling your bill. Please check with the Car rental agency for their specific policy in this regard.

How do I activate my card once I receive it?

Once you have received your VisitAruba Plus Card, you can:  
  • Activate online

    Visit our activation page.

  • Activate by email form

    You can activate your card by sending an email, with "Please activate my VisitAruba Plus Card" in the comments box. In the comments box email please mention the name on the card and the last five digits of the card number.

I do not have my membership number. How can I renew my card?

To renew your card use the renewal application form and check the box I lost, continue to fill in the required fields and submit. Once the application form is submitted and processed an email will be sent with your new membership number.

How can I order discounted restaurant gift certificates?

Restaurant gift certificates at attractive discounts can be ordered after purchasing or renewing the discount card. VisitAruba Plus members having a current membership can order a gift certificate (one per member) which will be delivered on arrival in Aruba. Gift certificates are limited in number and are sold on a first come first served basis.

Can I purchase the card while on the island?

It is possible to purchase the card while on island by submitting your application online. If you are a new customer you can use the new member application form - if you are a returning customer (you have ordered a VisitAruba Plus card in the past) please use the renewal application form. Keep your old card ready, since we will ask you for the membership number.

Can I get a discount on the price of the card?

If you are making a larger order, e.g. for your entire family, please contact us and request a discount. We cannot guarantee a discount for any order.

When will my card be delivered to my hotel?

Our delivery days are Monday, Wednesday and Friday. Whenever possible, orders will be scheduled so your card is delivered on or before your arrival date, with the exception of Sunday arrivals which are delivered on Monday.   

Our regular delivery schedule is as follows:

You arrive onThe card is delivered on
Saturday Friday
Sunday Monday
Monday Monday
Tuesday Monday
Wednesday Wednesday
Thursday Wednesday
Friday Friday
Saturday Friday

During public holidays and special dates, the card order processing and delivery schedule is different. Click here to view.

The hotel does not have my card! What could have happened?

If your VisitAruba Plus Card name does not match the hotel reservation name, the hotel may not accept the card from us. Please contact us at plus@visitaruba.com and let us know the full hotel reservation name. This is to make sure the VisitAruba Plus Card will be accepted for delivery at your hotel.

I ordered already, but have a change of travel plans. What should I do to get my card?

If your travel plans change, for example one or more of the following:

  • the Hotel/Resort/Accommodation you are staying at has changed
  • your Arrival Date has changed
  • the reservation name used for your booking at the Hotel/Resort/Accommodation has changed 

then you should please let us know what changed in the above at least 3 days prior to your arrival date. We will then deliver your card based on the new information received. If you do not advise us on time, and your card has already been delivered, a $10 fee will be charged to handle re-delivery of your card.

I never received or used my card. Can I get a refund?

  • If the card was delivered to your hotel, received and signed for by a front desk agent, then you are not eligible for a refund. If you feel the resort has misplaced your card, you can contact us within 3 days of arrival we can assist you in locating your card or issue a replacement card for you for US$ 10
  • If you have received the card but did not use it at any participating location on Aruba, you are not eligible for a refund

I lost my card, what can I do?

  • We can issue a replacement card for you for US$ 10
 
Enjoy your vacation while saving!