Courtesy of: The Morning News
Recently, the Aruba Marriott Resort & Stellaris Casino has won the prestigious ‘Hotel of Year’ award for the great results obtained in 2012. This recognition puts the hotel as the best of the best in the Southern Region within the Marriott Hotels, Resorts and Suites brand.
The Hotel of the Year award is designed to recognize the hotel that best executes on the brand promise while driving overall balanced score card. In order to become Hotel of the Year, the criteria display excellence in the following categories: Guest Overall Satisfaction, Market Share Excellence, Financial Excellence and Engagement Leadership Excellence.
Craig Smith, President of Marriott’s Caribbean and Latin America region presented the Award: “For the recipient of this award, when you hear the words “Hit out of the Park”, you think of this team. 2012 was the year when this highly engaged dynamic team put their heads together and decided to show the region what it means to run an effective business.“
The resort focused on the key factors providing excellent guest service and understanding the importance of customer overall satisfaction, numbers that increased overall in 2012 enormously. Additionally the resort gained great financial results and market share.
“I am honored to announce this news to our associates. Because of their hard work and dedication to our guests, the resort received this prestigious Award,” said General Manager Tom Calame of the Aruba Marriott Resort.
The Aruba Marriott Resort & Stellaris Casino thanks all its wonderful associates for their hard work and team spirit. Masha pabien!