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Aruba Trip Report - Aruba Grand Resort
March 28 -
April 3, 2001
Sent in by: Christian Dawn
I wanted to provide visitors with feedback regarding our stay at Aruba
Grand hotel. My girlfriend and I stayed at the Aruba Grand from March 28,
2001 through April 3, 2001. I was extremely displeased with the service
and staff of the hotel. Very few, were pleasant or courteous. This includes all areas of
the hotel staff, regardless of his or her function.
Upon checking into the hotel around 4 PM, on Wednesday March 28, we were not informed that
every Wednesday there was a happy hour from 5 until 6 PM at the poolside bar. It wasn't
until we went outside, that we became aware of the complementary drinks and buffet. This
was one of the more pleasant experiences at the hotel. I would think the hotel would want
to inform
their guests of such an event.
We had two experiences that warrant mentioning. First, I asked one of the
housekeepers for two plastic bags. The housekeeper rolled her eyes and
blew her breathe. She then proceeded to mumble under her breathe. She
tossed the bags at me, instead of handing them to me. I thanked her and
received no response.
Second, on one particular day our room was not ready until 5:30 PM. And
when it was completed, we did not have clean cups nor were used cups
removed or replaced. The used towels were left in the room. The floor was
not vacuumed.
If the hotel name is Aruba Grand Resort and Casino, why did all the
information in the room refer to the Palm Beach Resort? The sign on the
towel booth indicated we were staying at the Palm Beach. When we booked
our trip, we were told that the hotel had undergone renovations, only to
discover that the renovations mostly took place in the timeshare rooms. I
found this to be very deceiving.
I will compliment the individuals who work the outside bar. This group of
employees were always pleasant and quick with a smile.
All in all, we had a very enjoyable time on vacation and will return to
Aruba, however, we will not stay at the Aruba Grand Hotel nor will we
recommend it to anyone else.
Respectfully,
Christian Dawn
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